Former truck driver leveraging a disciplined work ethic to build foundational IT expertise through self-study and hands-on practice. Dedicated to providing high-quality technical support and resolving hardware/software issues to ensure seamless business operations. Committed to delivering a positive user experience through clear communication and efficient troubleshooting..
View My ProjectsI am transitioning from a career in truck driving into the information technology field, driven by a passion for technology and a desire to provide efficient technical support and problem-solving in an increasingly connected world.
Although new to information technology, I bring strong problem-solving skills, discipline, and work ethic from my previous career. I'm currently expanding my skills through:
My goal is to obtain an entry-level IT Help Desk position where I can leverage my technical troubleshooting skills to provide exceptional user support while continuing to learn and grow within a fast-paced technical environment..
Developed strong work ethic, problem-solving skills, and ability to work independently while managing logistics and maintaining safety standards on the road.
Began dedicated study of cybersecurity fundamentals through online courses, books, and practice labs. Focused on networking protocols, security principles, and common vulnerabilities.
Currently preparing for CompTIA A+ certification. Studying hardware troubleshooting, operating system configurations (Windows, macOS, Linux), mobile device support, and networking fundamentals to provide comprehensive technical assistance to end-users..
Creating a home lab environment to practice security and neyworking tools and techniques. Experimenting with Wireshark,cisco packet tracer.
Currently performing network discovery and documentation to identify all active devices, ensuring consistent connectivity and mapping for efficient troubleshooting.
Nmap cisco packet tracerImplementing secure account standards and best practices for password resets and multi-factor authentication (MFA) to support end-user account security..
Security Policies AuthenticationIn process of learning how to Configur and test firewall rules on a practice network to understand packet filtering, access control lists, and network segmentation.
pfSense ACLsI'm actively seeking opportunities to begin my IT Help desk career. If you have advice, resources, or potential opportunities, I'd love to connect!